Frontline support means more than simply answering the phone.
At a time when brands have very little time with customers, quality of interaction is critical.
In our world, backing up the front line is job number one. Complex environments require a proactive approach to monitoring and fixing issues. We believe in taking care of people, so they can take care of customers.
Because frontline roles require good morale plus the right tools to make customers happy. Nothing is more frustrating than wanting to help someone, only to be held back by technology issues or murky support processes.
Imagine the next ping in your inbox is an email from the CEO, asking for a SWOT analysis on the technology and support infrastructure?
Out of necessity, most business leaders would likely have to report:
With technology moving faster, addressing the root of these challenges can seem insurmountable.
The decision to adopt a comprehensive integration plan can be a game-changer for your company and strategic support partners. Fortunately, a cohesive systems integration and support strategy can eliminate these challenges and introduce many additional benefits:
When data is collected and integrated in a single source, you get the best of both worlds: systems that are optimized and efficient for frontline employees.
According to NetSuite, organizations that adopt integrated business systems that result in single, easy to navigate data repositories see clear increases in both employee and customer satisfaction.
This increased satisfaction is a direct result of teams having quick and easy access to vital customer data, enabling them to identify trends and solve issues rapidly. Because all of the data is collected and organized in a single source, teams can generate a more holistic understanding of the various interconnected aspects of the business.
The investments made in system communication can dramatically reduce costs, improve efficiency and uncover significant operational trends.
The decision to integrate will help you get the most out of your technology investments and help your organization and essential strategic support partners achieve your long-term goals.
Plus, you won't have to panic next time the CEO asks you for an update.
Whether you need a team to handle customer service, internal support, or back-office operations, we have team members who can step in immediately to support your operations.
By having a holistic view of your retail technology, our support professionals can reduce escalations while leveraging data to prevent future issues.
Technology support may not be your primary business — it has been ours for over 50 years. We offer support center experience that results in faster issue resolution, so you can operate efficiently.
Our expertise in the recruitment, training, and management of talented people enables us to take the risk and pain of hiring away from our partners.
As your strategic support partner, we provide the management oversight and operational metrics needed to ensure that jobs are performed at the highest possible quality.
We specialize in the technology and core systems your business needs to operate at maximum efficiency. When we step in to help, we bring the tools and resources needed to get the job done right.
The structure we provide dramatically cuts down on the necessary layers of management support and provides the leadership team with the key performance metrics they need to lead your organization forward.
Complete the form to schedule a call with Chris
We understand that retail tech & support are big challenges, and are committed to helping you untangle all that complexity and find solutions that stick.
As soon as you complete the form, you'll get an email confirming we've received your request. Then a member of our team will reach out to schedule a time that's convenient for both you and Chris, our VP of Customer Experience & Support Services.
Chris works with our QSR brands and can help you quickly zero-in on a plan that makes sense for your business.
One thing your technical support center must have is experienced professionals who understand your retail locations and their customers. We ensure all your retail locations are fully operational so they can service customers and drive revenue.
VP of Retail Systems Management