Iconic QSR Simplifies Technology Support With a Single Point of Contact
As a result of the growing list of technology vendors, this iconic quick service restaurant (QSR) needed to simplify their support under a single point of contact.
In response, the Solugenix team supported store technology software deployments, handled escalations and performed proactive problem management.
After simplifying their technology support under a single point of contact, this iconic QSR experienced a number of benefits including:
- Accurate call routing with a single phone number for retail locations
- Quicker resolution of high-priority items
- Cost savings
- Improved insights into technology trends by region