Case Study: Single Point of Contact Technology Support

Iconic QSR Simplifies Technology Support With a Single Point of Contact

As a result of the growing list of technology vendors, this iconic quick service restaurant (QSR) needed to simplify their support under a single point of contact.

In response, the Solugenix team supported store technology software deployments, handled escalations and performed proactive problem management. 

After simplifying their technology support under a single point of contact, this iconic QSR experienced a number of benefits including:

  • Accurate call routing with a single phone number for retail locations 
  • Quicker resolution of high-priority items 
  • Cost savings 
  • Improved insights into technology trends by region

 

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